Frequently Asked Questions
Where is the police department located at?
2301 N. Raul Longoria San Juan Tx. 78589. Call us for directions.
What is a Non-emergency phone number for the police department to make a police report or obtain information?
(956) 223 2400
If I as a citizen have a complaint against an officer and/or employee what would i need to do?
If you wish to make a complaint against an officer and/or employee you can contact us by phone, mail or in person. All complaints will be heard and evaluated. If you wish to make a complaint in person and speak to a supervisor, you will be referred to the most available supervisor (SGT.) or Officer In-Charge (O.I.C.). If there is not a Sgt. or O.I.C. on duty your complaint will be referred to the Lieutenant. The cooperation of the complainant is important and desired but it is not mandatory. All complainants will be contacted formally to follow-up on their concerns. We will make every effort to resolve our citizen complaints within 30 days of filing.
This agency will offer our citizens an option of having their complaint involving allegations of misconduct by a police employee to be mediated rather than investigated in the normal manner. The Police Department's Internal Affairs Unit (I.A.U.) will designate which specific complaints can be offered to be resolved through mediation.
If I as a citizen would like to commend an Officer what would i need to do?
If you would like to commend an officer contact us by phone, mail or in person. We accept any forms or types of commendations. Officers will be informed during roll-call of their commendations.
After I received a citation from an officer what should I do?
If you have received a driving citation you have 10 working days to make arrangements with the San Juan Municipal Court, which is also located within the Police Department. There you will be able to make payment arrangements with Court employees. The times for the Court are Monday- Friday's 8am-5pm. If you received a summons to appear or an Arrest Warrant for failing to pay a citation contact the Municipal court as soon as practicable.
I have made a report, when can I pick it up?
We ask for a period any where from 5- 10 days depending on the report. You can pick the report up at the San Juan Police Department with a $5.00 money order only. The times for you to be able to get your report is Monday -Friday's from 8am-4:30pm. See the Records Department. If your request is in violation of the Opens Record Law you will be directed to proceed through the proper channels.
I want to check on my case that I reported to the Officer. Who do I make contact with?
You would contact the Police Department at (956) 223 2400. Ask to speak with an investigator. The investigator will check which investigator is assigned to your case, so that you can make contact with the right investigator. Please be informed that some criminal investigations may take longer than expected. Our main objective is to investigate a crime to its fullest and gather the correct facts and circumstances for each case. If you have a complaint on the progress of your investigation refer to the section on filing a complaint.
If I want to apply for a Police Officer position what do I need to do?
Contact the Civil Service Director Yoli Jackson at the San Juan City Hall for more information.
If i want to report a crime, who do i call?
You can call the crimestoppers hotline at 956-283-8477 to remain anonymous or you could call 956-223 2400.
If i see a crime in progress what should i do?
You can call 911 or go to your nearest police department and report the incident. Gather as much as information on the suspect, suspects vehicle and location of travel without placing yourself in imminent danger.
If i want my house to be inspected by an officer to minimze the risk of a burglary who do i call?
You can contact the San Juan Police Department and talk to the crime prevention supervisor Sgt. A. Rodriguez to schedule an appointment.
FAQs